I had got my combination switch replaced. Now I can drive in the rain again. These folks are definitely professional. They will call you back with estimates very reasonable and durations on when your car gets fixed. Also very reasonable. Thank you Dee Dee and team. I will be back.

Submitted on 04/05/2021 by Michael Brown

Truly a top-notch company they were able to fit me in right away saved me a bunch of money as compared to other local shops got my vehicle working perfectly I highly recommend all to use and I could say for me I m a customer for now on...
Submitted on 02/24/2021 by Sean Brogan

I was in a fender bender accident right in front of Surratt Tire, and was unable to drive my car home. After meeting Bill Surratt, I was pleased to know Surratt Tire was an approved shop with my insurance company and was able to complete all the needed repairs. Bill even loaned me a car to pick my wife up and drive home to get our other car. Bill and his team were excellent to work with, and I would highly recommend them for repairs and maintenance. Doug A

Submitted on 02/17/2021 by Doug Argenbright

After an unsuccessful trip to the dealership about an issue with my truck, the nice folks at Surratt Auto Center diagnosed and repaired the problem on the first try. They are friendly, professional, and the facility is very clean. .....continued...
Submitted on 02/16/2021 by Christy Sellers

The folks at Surratts Auto performed a thorough inspection of my transmission today! They sat down with me and gave an honest assessment of what they found. I really appreciated there effort to trouble shoot my issue with my transmission AND WAS MORE DETAILED ORIENTED THAN MY DEALERSHIP!
Submitted on 02/16/2021 by Romo202

I adore the service that Surratt Auto Center provides! They picked up my truck for an oil change. Then, messaged me about other problems with the vehicle. We prioritized and I chose a few things that I could afford to have addressed right away. I got prices for the additional work for the future. The truck was delivered home later that day and was properly sanitized.

Submitted on 02/08/2021 by Crysta Stephenson

Very friendly and open minded as well as family oriented Seem like a wonderful place to work.
Submitted on 02/08/2021 by Josh Murrow

Appointment was scheduled for repair work. For front end of my truck. I liked the fact I received a text the day before confirming my appointment. Additional work was requested by me and that was not a problem. I was kept informed as to my cost. Very informative. Very nice. I was able to do a drop off and pick up after hours which helped a lot due to my work schedule. The truck drives great. The care package left in the truck for me was a plus. I will be going back for future work and services.

Submitted on 02/08/2021 by Thomas Fields

Excellent service. Very thorough and accurate diagnostic. They got me back on the road safely when I needed it the most.

Submitted on 02/08/2021 by Johanna Vaughan

Our experience was perfect. We called, told them the problem with our Jeep and that we were not in a hurry as it is not a daily driver. We dropped it off and soon received a text from Bill the owner with a timeline. A short time later I got a text with full details of the problems and a detailed estimate. We gave him the go ahead and a few days later he texted and called to let us know it was ready. I loved doing business by text. Clear info, a written record and no phone tag. Drive the Jeep off the lot and it was like driving a new vehicle. We will go back for sure.

Submitted on 12/08/2020 by Teri Beasley

Took me home, picked me up and brought me back to the shop when my car was ready. Never had that experience before. Concerning price, I thought that the cost was gonna be much higher. Was pleasantly surprised!!
Submitted on 12/01/2020 by Gil Fernandez

The folks here were very responsive and got the transmission replaced quickly at a reasonable cost. They were easy to communicate with via texting also. 100 recommend.
Submitted on 11/30/2020 by Erin Keller

Professional, knowledgeable, and just all around great local business. I am very pleased with their work and service. Thank you!

Submitted on 11/04/2020 by Andrew Carter

Every one was very friendly. I know nothing about cars so they were very diligent with me about answering any questions I had
Submitted on 11/03/2020 by Maybug 5252

Came in for an inspection, but didn t realize I needed an appointment. The staff were so great and got me in the same day and had my car ready before the scheduled time. They gave me a list of recommendations for my vehicle which were all known issues to me, so this showed me they were an honest company. Everyone was friendly and professional. Will definitely be returning.

Submitted on 10/26/2020 by Natasha Daor

After moving to Staunton this year I needed to find a new place to take my car for service. A friend recommended Surratts Auto Center and I m so happy she did! This was the best experience at a car shop I have ever had. They were so friendly and helpful and went above and beyond to make sure I understood everything going on with my car. I will definitely make this my new car place and would recommend everyone to go here.
Submitted on 10/19/2020 by Leah Minnick

Friendly and professional. Thoroughly looked over vehicle for inspection and gave great advice. Thank you!
Submitted on 10/05/2020 by Kathy McQuain

We had a great experience with both our Honda and Acura at Surratt. The vehicles both drive like they are brand new! Everyone at Surratt is friendly and helpful and I loved that they texted me updates and questions as they assessed our vehicles and then performed the necessary services.
Submitted on 09/23/2020 by Stephanie Trauner

Our car got stranded at a gas station and we live out of state. Bill Surratt and his team went out of their way to help us and we really appreciate the help that they provided. Thanks so so much!

Submitted on 09/22/2020 by Amy Spedden

I adore the service that Surratt Auto Center provides! They picked up my truck for an oil change. Then, messaged me about other problems with the vehicle. We prioritized and I chose a few things that I could afford to have addressed right away. I got prices for the additional work for the future. The truck was delivered home later that day and was properly sanitized.
Submitted on 09/18/2020 by Crysta Stephenson

Great service and good people to deal with. 5 stars from me.
Submitted on 09/03/2020 by David Arbogast

Excellent service and very quick turnaround on my vehicle. Customer service is top notch definitely recommend this shop for any of your vehicle needs!!!!
Submitted on 09/03/2020 by Douglas Goolsby

Got my Harley inspected here. Great service!
Submitted on 08/11/2020 by Robert Ott

Was very helpful had to have water pump replaced on my tahoe. Asked of they ever dealt with cars protection plus warranty they said yes. So had it towed to them. They called me the next day they was open to let me know what the warranty place said an was not to happy about it they would only cover 130 of the 930 it would be to fix vehicle. I asked what would be if didnt use an payed out of pocket. The warranty company wanted them to order the part from them or on of their affiliate an if did go that way would be about 3 weeks to get vehicle back an could not wait that long. Surratt order the part not through warranty place an fixed my vehicle an I daid for them to not go through warranty cause of the amount of time It would take to get part. They went to work on it an by the afternoon the next day they called an said your vehicle is ready to be picked up. And the even had a way to pay the bill. The service was A ++ will for sure use them again if vehicle needs work. But warranty place no stars was not the service that Iexperienced at SURRATT AUTO. THANKS TO ALL AT SURRATT AUTO great place an people service was above an beyond
Submitted on 08/11/2020 by M Patterson

Just Good People! Have done business with them for several years. Purchased 2 vehicles.Had work done. Highly Recommend Surratt s


Submitted on 05/26/2020 by Rebecca Miller

I experienced southern hospitality while traveling through Virginia. My car alarm went off on Route 81 and I was lucky enough to pull into Surratt Auto in Staunton. Bill handled my troubles immediately with ethics and kindness and I was soon on my way home.
Submitted on 03/24/2020 by smf

Surratt Auto Center was an awesome experience! When I called they took me immediately as long as I could leave me car. I was concerned about a ride to work and they gave me a ride! The office was extremely clean. The staff was very friendly. I was given a detailed consultation about what was going on with my vehicle. I had already been to the dealership about my vehicle and the quote I was given by Surratt was WELL under their quote. I highly recommend Surratt Auto Center to anyone looking for all types of auto care.
Submitted on 02/13/2020 by Studley Robson

My experience with Surratt Auto Center has been exceptionally positive. Customer service is great, and being able to get everything done at once tires, alignment, inspection, oil change, etc is super convenient. I will definitely be a repeat customer.


Submitted on 01/21/2020 by Carl Lind

I was certain that it was a major issue but thanks to the diagnostics and knowledge of the crew at Surratt auto, it turned out to be much less severe. Any dealership would just replaced it but Surratt Auto saved me thousands!
Submitted on 01/16/2020 by Sean Thurston

Surratt Auto Center is a one stop shop for all the automotive repairs and questions. I trust the work performed to be right and at a fair price.


Submitted on 12/03/2019 by Maverick Ghostrider

I was referred by a friend to Surratt Auto Center since the shop I was using was sold to a national firm. My air conditioner needed replacing. I was very pleased with the professionalism and quality of the work performed. I returned a few weeks later to have more work done on my car with the same quality of work being performed. Their service facility is spotless and their staff is very knowledgeable and friendly. As a result of their work we had them perform the 120,000 mile service on our Lexus with the same satisfaction for their work. I truly believe you can trust these people with your car and that they will terat you well. I know this seems like a testimonial that is too favorable but it s all true and I m not related to these people so it is legit.
Submitted on 12/03/2019 by John Miles

Knowledgeable, quick and friendly. Kept us up-to-date every step of the way. Highly recommend.
Submitted on 11/11/2019 by Patrick Hecht

Surratt Auto Center is the place to take your car for great service and honest, kind people! They treated me like family and got my 2002 Toyota back on the road! Justin is a wonderful mechanic! Bill Surratt is amazing too work with! Jessica is awesome as well! Thank you to all for making a new member of the Staunton community feel safe and at home! Nancy
Submitted on 11/11/2019 by Nancy Drauszewski

Bill and his team did an excellent job changing the timing belt and water pump on my pt cruiser. Great work!! They also installed struts and shocks headlights and fog lights, changed spark plugs too Surratt Auto Center is the place to have your work done. Thanks for your courteous and professional service.
Submitted on 11/06/2019 by Vern Treece

Very accommodating for a on trip AC check


Submitted on 09/23/2019 by Hobie Rawls

Super nice folks! Worked it out to get a reasonable price for repairs = value!!
Submitted on 09/23/2019 by Annie Collins

Staff friendly helpful. They take the time to explain everything they are going to repair what you are looking at price wise for services. They also offer take home me pickup service if needed.Over all a very pleasant experience!


Submitted on 09/10/2019 by Betty Schleicher

In a time when service and quality have gone by the way side for maximizing profits, Surratt Auto Center is the exception to the norm. Surratt is a quality organization that provides professional auto repair and superior service. You can trust Surratt to provide expert repairs in a timely manner and have trust and faith in the repairs they do. I have been remiss in leaving a review for some time, however having experienced other service providers not by choice in the area, I can tell you that you can trust the team at Surratt. They will treat you with respect and deliver what they promise. Save your time and sanity and get it done right the first time at Surratt and feel confident in your repairs! Thanks again to the team at Surratt!!!
Submitted on 08/27/2019 by Gary H.

Everyone was very friendly and welcoming. They even helped me set a time so I would not be inconvenienced with picking up my daughter from school. Plus they had free snacks and drinks. I would highly recommend.
Submitted on 08/20/2019 by Nene Wallace

Great place, great environment and great people to deal with. Thank you
Submitted on 08/14/2019 by Patick Roche

Great Customer Service. Great communication!! Very nice people and thorough. Did a great job on detecting problem and repairing my Nissan Quest. Would go back again!!
Submitted on 08/05/2019 by Hedy Michelson

They identified the specific source of the mechanical problems that no other mechanic had found. The truck now drives better than it has in years. We loved the friendly staff and excellent service and will continue to take our vehicles here from now on.
Submitted on 08/01/2019 by Angela Loan

Have always had great experience with Surratt s service. Nothing but respect for their company.
Submitted on 08/01/2019 by Curtis Leverock

We would definitely recommend Surratt to anyone looking for an honest and knowledgeable place to take your car. The staff is always friendly, the shop is clean, and they get you in and out quickly. Thank you to the team at Surratt for delivering exceptional service!

Submitted on 07/31/2019 by Sabrina Williams

Very happy with the service
Submitted on 07/31/2019 by Connie Damschroder

Outstanding service!
Submitted on 07/22/2019 by M Harlow

Five stars!
Submitted on 07/22/2019 by Howard McNeal

Love this place.....great customer service, best car care I ve gotten thus far
Submitted on 07/19/2019 by Patrick Darby

Great people that can be trusted. I ve never had such an authentic experience at an auto shop. They are honest, reliable, and skilled. I took my car to a different shop for an inspection and they missed several things - including rotted tires with a nail punctured in it. Surratt makes sure their customers will be safe on the road. I won t be taking my car anywhere else!
Submitted on 07/15/2019 by Emily Culpepper

I will take my vehicle there for anything. They were professional, courteous and informative as to what I needed done. I expect they will be getting all my business when something arises that needs my attention.
Submitted on 06/25/2019 by Yvette Akers

Great service caring staff and a lovely vibe
Submitted on 06/25/2019 by Cecilia Martin

I ve been going to Surratt s for over ten years. They re very forthcoming in their pricing and will tell you what your car s needs are. I highly recommend Surratt Auto Center!
Submitted on 06/25/2019 by Lisa Corbo

Very nice people. Clean office with lots of coffee and goodies.


Submitted on 06/10/2019 by Victoria Johnson

Great service! Advises what they see that needs to be fixed and does not pressure you into have it fixed if you do not want to. Recommends vehicle safety issues that need to be addressed first. Highly recommend!


Submitted on 05/09/2019 by Tom Heflin

Always very easy to work with.
Submitted on 05/09/2019 by Mark Yurish

Bill Surratt and his team at Surratt Auto Center in Staunton, go above and beyond the expected to help their customers! They have transported me to and from work, towed my car from my garage to the shop, and always provided top-notch service on my vehicle at competitive prices. I trust what they tell me about what my car needs. I can count on them, and so can you!
Submitted on 05/09/2019 by Kelly Smith

I had a wonderful experience with Surratt auto center. From the time I walked in, to the time I left! They offer you free cold or hot drinks and snacks! The waiting area was spacious and cable tv to watch while I waited! THEY EVEN GAVE ME A GOODIE BAG FOR BEING A FIRST TIME CUSTOMER! I WAS Thinking RED CARPET WHEN I LEFT THERE!! Above all they were very courteous and professional! NO SHENANIGANS! THANK YOU SURRATT AUTO CENTER!
Submitted on 05/08/2019 by Mike Johnson

They go above and beyond each time I am there, even left me a thank you note, with a piece of candy after my oil change. Much appreciated - Lou


Submitted on 05/08/2019 by Rachel Cozzolino

Excellent service. High quality people. Outstanding work. Not only have they serviced all of our vehicles for many years, we have bought vehicles from them and sold vehicles to them. Never had anything but positive experiences. Would highly recommend Surratt to anybody.
Submitted on 05/08/2019 by Dan Bonner

Great service quality craftsmanship!
Submitted on 05/08/2019 by William Elam

Great customer service and timely work. Made sure in was aware of what was going on every step of the way. And the price they quote is the price you get. Would definitely recommend and will definitely go back for my tires.
Submitted on 04/29/2019 by Irvine Bryant

Quick and efficient and great customer service.
Submitted on 04/26/2019 by Mary Jane

Great service!
Submitted on 04/22/2019 by Kris Pincock

Here at Surratt Auto your in good hands, charges less than other competitors and do a better job. I will highly recommend coming to Surratt Auto for any major repair work. Overall good friend, good staff, excellent service!
Submitted on 04/22/2019 by Tilas Madison

The user did not write a review, and just left a rating.
Submitted on 04/16/2019 by Larry Melton

Surratt auto worked on a project truck that was in very bad condition with rust and lack of years of maintence. They put many hours into making this a dependable vehicle. I thank them and without a doubt would recommend them to anyone. Thanks guys and gals at Surratt.
Submitted on 04/16/2019 by Richard Heitman

Great service and friendly staff! They really care for me and my vehicles.
Submitted on 04/15/2019 by Kyle Peters

Great service and great prices.
Submitted on 04/15/2019 by Jim Flower

Always reliable and they are there to help you out!!!
Submitted on 04/12/2019 by Lyle Cassell

In and out. I was talked to like a friend. With no doubt A family experience.
Submitted on 04/11/2019 by Ella Spears

For years Surratt Tire has been my personal and business go to place for auto repairs and tires. Besides friendly and kind, the always exceed
all our expectations and keep us posted on their progress as they know
how much we need our vehicles.
Submitted on 04/09/2019 by Gary R

The staff at Surratt is knowledgeable, helpful and always polite. The work is excellent. They are really good at updating me on their progress. Getting work done here is not cheap, but I get what I pay for. I don t mind paying a bit more for peace of mind.
Submitted on 04/09/2019 by Deanne E

Excellent service Bill was very helpful and responsive. My car drives great now!
Submitted on 04/09/2019 by Antonia

Good honest people like billy Surratt are needed to help others get their vehicle s done right.

Submitted on 03/13/2019 by Michael Bryant

Bill really worked with me, and my budget to fix my car and prevent any further damage. He went above and beyond with his time and effort to make sure that everything was done right.
Submitted on 03/13/2019 by Hannah Scott

They have excellent customer service and are one of the most thorough auto shops I have ever worked with. They clearly take pride in their work. My car has over 300,000 miles and runs like a dream thanks to the great people at Surratt.
Submitted on 03/13/2019 by Alejandro Rosa

Fast and friendly. Professional service! Thank you!

Submitted on 12/21/2018 by Will Hooven

Thanks!!!
Submitted on 12/21/2018 by Garland Easter

Great place to take your vehicle . Good service and very polite.
Submitted on 12/21/2018 by Timothy Malcolm

Everyone is very friendly and helpful. Definitely reccomend.
Submitted on 12/21/2018 by Zaria Moore

Had to have a riding mower pumped up. They took care of it-no problem. Great place for your tire needs!

Submitted on 12/21/2018 by Ronald Shank

I brought my van in for new front brakes and rotors, brake fluid service, transmission service, oil change, and a few other things. When I picked my van up, they informed me that they had taken apart my front and rear brake assembly, cleaned everything, but that they were still in good working order, so they were not replaced. They easily could have just replaced them, because I thought I needed them, and made another almost 600 from me, but they are good honest people.

Additionally, they are very friendly, and fast. Surratt will always be where my family brings our cars for tires or service.

Oh, and they leave a candy and a thank you note on your dashboard. A tiny detail, but I love little gestures that show they appreciate their customers!
Submitted on 12/21/2018 by Megan Diveley

Excellent customer service and very knowledgeable. Complete car care with excellent service.
Submitted on 10/18/2018 by Robert Shaw

From NY, going to NC ~ got a flat. Was just able to drive and park here. Great service and knowing that we still had many miles ahead of us, the mechanic skipped lunch to put our new tire on and got us on our way. Too bad we re not from this area. This would be my go to service station!
Submitted on 10/18/2018 by Eileen Kemp

Very courteous and very fast! Got a flat tire on my trip stopped in they were able to help me get back on the road fast!
Submitted on 10/18/2018 by Ashley Woelbroehl

I give this place a great review! They were very friendly to us and have amazing prices! The waiting room is very kid friendly!
Submitted on 10/18/2018 by Hannah Wheeler

This place is AWESOME! any only a walk down the road from home, everyone that works there goes above anything and makes sure you get where you need to go, and gets your vehicle done in a timely manner. They are right off the Interstate, for all those car troubles anyone may have. I cant say enough about how nice and friendly the staff is, I think the lady Rebeca that took me home the 1st day was one of the owners! They keep my baby on the road and going and would not go any where else! Thanks Guys!
Submitted on 06/26/2018 by Jamie Sampson

Good service. Very efficient in inspecting my van. Great people to work with. Would definitely recommend.
Submitted on 06/26/2018 by Sandee Mattox

This is my new car repair place. They do everything. I had fluids, inspection, struts and tires done so far. Everything was done to my satisfaction. Clean and inviting store. Nice friendly people. Not pushy like a local dealer that I could name.
Submitted on 06/26/2018 by John Reilly

Bill Surratt and his team always take great care of my car and I know the work is top quality. Whether it s routine maintenance or an unexpected issue, I m always back on the road quickly. The benefits of doing business with a local small business is the recognition and personal service. They know me and they know my car. I would highly recommend them!
Submitted on 06/26/2018 by Lead The Way K-9 Training

Surratt did an amazing job with my girlfriend s car! We are visiting from out of town, she has a Virginia license but is currently going to school in NC. We needed an inspection but were not looking forward to spending part of our vacation away from school on car troubles. But, Surratt was AWESOME, they got us in quickly and even gave us a ride downtown so we could putz around while we waited for the car. Also, when we told them we were in somewhat of hurry because we were trying to a hike that same day, they doubled their efforts and got us out even quicker then expected.
The owners were charming and wonderful, overall we had an awesome experience. Thank you so much Surratt Tire, we would gladly come again!
Submitted on 06/26/2018 by Richard Harris

Bill and Surratt are my go-to shop for car work. They do professional work using talented techs for a fair price. Look, nothing is cheap anymore. But compared to the dealerships, Surratt is a bargain. You do need to call ahead for an appointment, although a new tech is coming on so that may help with backlog.
Can t say enough about how I feel the service is very personal. Justin and Bill both listen to my input about my 2013 370Z and thoroughly explain what work they have done and why it was necessary.
Kudos to the whole staff. Give them a try if you are fed up with your mechanic.
Submitted on 06/26/2018 by Paul West

Wanted to thank you for the FAST excellent service you did on my 2005 Jeep on Thursday.
Wish I had a repair shop in my neighborhood that took care of their customers even from out of town.
Submitted on 04/09/2018 by Chris Wolff

Friendly knowledgable staff.
Submitted on 04/09/2018 by Danielle Nicole

I want to give a huge thank you to Surratt Auto Center for once again taking great care of our cars. We have been getting our service done at Surratt s for over 10 years now because they are honest, upfront about costs and timeframe, and extremely courteous. Bill Surratt will personally text you with updates on your car and he is always available to answer questions and concerns. I recommend Surratt Auto Center without reservation.
Submitted on 04/06/2018 by Michele Dixon Edwards

Had new tires installed for a great price and they have great service
Submitted on 04/06/2018 by Tim Pagan

Yesterday, I brought my van in for new front brakes and rotors, brake fluid service, transmission service, oil change, and a few other things. When I picked my van up, they informed me that they had taken apart my front and rear brake assembly, cleaned everything, but that they were still in good working order, so they were not replaced. They easily could have just replaced them, because I thought I needed them, and made another almost 600 from me, but they are good honest people.

Additionally, they are very friendly, and fast. Surratt will always be where my family brings our cars for tires or service.
Oh, and they leave a candy and a thank you note on your dashboard. A tiny detail, but I love little gestures that show they appreciate their customers!

Submitted on 04/06/2018 by Megan Diveley

Absolutely the best vehicle repair experience ever! The young lady that helped me at the counter was very friendly and showed me the problems with my car. I have never liked taking my car into a shop, but this place has my business from now on! I will tell everyone I know.
Submitted on 03/27/2018 by Rosa Montoya

Took my car here 3 years ago, after having it towed from another shop to Surratts and I will not go to another shop again this is my go to place for everything! Couldn t ask for better people!
Submitted on 03/27/2018 by Hunter Maddox

Wife and I were broken down on I-81. These guys stopped what they were doing, fixed our vehicle, and got us back on the road. Simply just don t get this kind of service and care in life much anymore. I am so pleased with the Surratt team! Thank you guys from the bottom of our hearts!
God Bless!!
Submitted on 03/27/2018 by Dan Motsy

Top notch! This place is exactly what I wanted in a shop when I moved to Staunton. Great job!!
Submitted on 03/27/2018 by Phil Worrell

I was very happy with the service. Very friendly to me and treated my family like their own. I was happy!
Submitted on 03/27/2018 by Michy Chavla

Treated me honestly and not like a Woman . Explained everything and showed me the problem. Two thumbs up for this place!!
Submitted on 03/27/2018 by Ashley Nicole

Like this place.
Submitted on 03/27/2018 by Dustin Maddox

Very nice staff!
Submitted on 03/27/2018 by Brittany Dyan Claytor

Amazing job guys!!!
Submitted on 03/27/2018 by Jay Critzer

Very please with my experience!
Submitted on 03/27/2018 by D. J. Lamb

Super friendly and helpful. The mechanics know what they are doing!
Submitted on 03/27/2018 by Katie Whitney

Love these guys!
Submitted on 03/27/2018 by Erica Hammer

Very honest shop and friendly staff!
Submitted on 03/27/2018 by Sara Michael

Very happy with this establishment!!!
Submitted on 03/27/2018 by Brooke Moyers

Great shop and super nice people!
Submitted on 03/27/2018 by Karen Hoffman

Great place!
Submitted on 03/27/2018 by Contessa Hendrick

Love this place....
Submitted on 03/27/2018 by Stephanie Moats

Honest mechanics!!! Didn t think they existed!!! This place is the tops, always coming back here.
Submitted on 03/27/2018 by Mark Roach

Won t go any place else!!!
Submitted on 03/27/2018 by Amanda Noelle

Awesome place!
Submitted on 03/27/2018 by Martin Armstrong

always excellent service , great staff Honest and loyal to their customers
Submitted on 03/27/2018 by Becky Orebaugh

Ordered wheels from Surratt. The owner and staff were very courteous and helpful. Would definitely shop there again.
Submitted on 03/27/2018 by Stephanie Duff Brads

Great local merchant and service and friendly staff.
Submitted on 03/27/2018 by Nancy Shairo

here now and been here in the past. love the place and very nice and friendly people.
Submitted on 03/27/2018 by Michelle Minnix Shy

The only place I ever take my car!! The employees are very knowledgeable,do great work,and always with a smile!!!
Submitted on 03/27/2018 by Wanda Maddox

Great place, great prices, great workers, great business.
Submitted on 03/27/2018 by Derrick Boyle

Great place. Took my car to be inspected car and was in and out!!
Submitted on 03/27/2018 by Jeanie B Bayne

Thank you for the good service you give in the valley!
Submitted on 03/27/2018 by Susan Nicoles

I love my Caravan!I drove the same vehicle at several other places, none were as nice as this one and they were all listed for thousands of dollars more. The price was great and so was the service, thank you!
Submitted on 03/27/2018 by Lisa Anne Gresens

Great service nice people. Would recommend surratt tire and auto to everyone i know.
Submitted on 03/27/2018 by Trina Miller

Amazing service very nice to work with would come back in the future
Submitted on 03/27/2018 by Kimberly Turner

I ve dealt with Surratt about 20 years now, since my first set of custom wheels on my lowrider pickup, several vehicles in between, and currently one I m in now which is giving me a little bit of a fight lol, I ve been treated well and fair! Thanks Surratt!
Submitted on 03/27/2018 by Billy Taylor

Been going to Surratt for a long time.They are very nice and do good work on my car,I took my car someone else and they weren t very nice or friendly and Surrat fixed what they messed up on my car.Will go back to them for all of my car needs.
Submitted on 03/27/2018 by Nancy Simmons

Great people to work with. Very patient and understanding. Great business all in all
Submitted on 03/27/2018 by Monakia Sue Quillen

Awesome customer service and can accommodate any of your tire needs
Submitted on 03/27/2018 by Chris Fix

Fast service and affordable rates!! Get there now!!!
Submitted on 03/27/2018 by Emily Miller

I won t go anywhere else. Friendly, professional, and reliable service. Treated me like family since my first visit. Can t recommend this place enough.
Submitted on 03/27/2018 by Brad Sampey

Very friendly and helpful staff! I have frequented this store for my car repairs for many years. I am glad to have found a shop that does not take advantage of people. I have always been treated fairly and the staff was always professional and fixed us right up. Greatly appreciate the service we have received!
Submitted on 03/27/2018 by Linda Hugo

Love it very respectfully to the customers recommend it to anyone
Submitted on 03/27/2018 by Bethany Danyelle Eckard

Great place to do business!!!Family owned and super nice
Submitted on 03/27/2018 by Amanda Breeden

I have been very fortunate to find such a great place, they are absolutely where you want to go for not only tires but Excellent, Honest, Friendly service, repair, diagnostics for your vehicles needs. The shop is clean, their techs are the real deal,very knowledgeable, and you really can t go wrong choosing them. If your not next door well worth the drive, you will feel the same I know if you go.
Submitted on 03/27/2018 by JScott Falbo

This place is great as being a women I could not ask for better! The lady up front is AWESOME! I will never go any where else!
Submitted on 03/27/2018 by Ashley Botkin

Great group of mechanics and always go above and beyond to make customers happy.
Submitted on 03/27/2018 by Dottie Chaplin

Friendly staff. Excellent customer service. Highly recommend.
Submitted on 03/27/2018 by Lisa Warren

Wonderful shop
Submitted on 03/27/2018 by amanda thompson

Great service! We were evacuating because of hurricane Irma and they immediately helped us out. Thanks so much Bill
Submitted on 03/27/2018 by Holly May Harris

Would Recommend
Submitted on 03/27/2018 by Richard Back

Best shop in town with competitive prices, and great customer service.
Submitted on 03/27/2018 by Stacey Miller

Good Service
Submitted on 03/27/2018 by Rob Myers

Our family has been going to Surratt s for years. We highly recommend them for routine maintenance or for emergent issues. Bill and his staff have always bent over backwards to fit us in and to accommodate our schedules. Jessica and the rest of the staff are super friendly and reliable. I always look forward to seeing them and know that they are honest, fair, and will work to get me the best deal on parts. Thank you!
Submitted on 03/27/2018 by Lee Ann Barber

Great
Submitted on 03/27/2018 by Wayne Allhiser

Great service and prices! They always take care of my vehicles and do an awesome job everytime! The staff always willing to help in anyway they can. Highly recommended.
Submitted on 03/27/2018 by Rebecca Christenson Marion

Great Service
Submitted on 03/27/2018 by Jada Wildermuth

A+
Submitted on 03/27/2018 by Laura Slattery

We were on our way from Charlottesville to Linden, VA. As we pulled onto I-81 N from I-64, Tahoe started making noise like there was a shot wheel bearing. Rick pulled over and I found Surratt on Google. They were able to fit our emergency in and installed a new wheel bearing and ball joint on other front wheel we previously had that wheel bearing done several months ago. The owner this was his father s business previously told us about another problem they couldn t fix during the time yesterday and we appreciated it. They had 3 mechanics work on the car to get it done in a timely manner. We had 2 dogs with us and we were able to take them inside. They provided all kinds of amenities and we ordered lunch in, thanks to the office person helping us with menus. Both people went above and beyond what was expected. We would definitely return if this auto center were closer. It is 1.5 hours from where we live. Thank you for helping us!
Submitted on 03/27/2018 by Margie Summerscales Heiler

Excellent Service, Always do there job top notch. Always give me an estimate and let me know in detail why the work needs done...They have my business for life and my kids go there as well, and they take care of them
Submitted on 03/27/2018 by Surratt Customer

I recently moved to Staunton didn t know where to take my 2004 Chevy Avalanche for service, I was referred to them by Jiffy Lube. The techs were awesome professional. They did a great job on replacing the front rear CV Joints @ a great price. I would recommend them to anyone who needs service on their vehicle.
Submitted on 03/27/2018 by Surratt Customer

Top notch customer service from honest, hard working and caring folks. They treat your car as though it were there own. I ve bought many tires, had regular service and my car reconditioned and I m always EXTREMELY pleased with their service. GREAT JOB!!!!
Submitted on 03/27/2018 by Surratt Customer

This is the first garage we ve been to since we moved to Virginia, and I ll never go anywhere else! The folks at Surratt treated us like friends right from the get-go. When our vehicle was finished, they made some recommendations for future maintenance, but at no point did I feel like I was getting a sales pitch or any pressure from them. I highly recommend Surratt Tire and Auto Center!
Submitted on 03/27/2018 by Teri Linscott

Flat tire 1st thing in the AM...7.5 hours to go to get home to Long Island! These guys had it fixed and out the door in about 15 minutes! Awesome...highly recommend...A++++!!
Submitted on 03/27/2018 by Wes Poole

Great service!
Submitted on 03/27/2018 by Lindsey Crawford

Great staff.
Submitted on 03/27/2018 by Kathern Lewis

The only place I ever take my car!! The employees are very knowledgeable,do great work,and always with a smile!!!
Submitted on 03/27/2018 by Wanda Maddox

Best place in town!
Submitted on 03/27/2018 by Emily Miller

Very friendly staff and courteous. Very reasonable prices
Submitted on 03/27/2018 by Teresa Bolen

I recently moved back to the valley after being gone a long while. I need some work done on my car and everyone I ve asked had told me how great a company you are. I ll be coming I. Soon to find out for myself but already know from friends how great you treat people and to me that means a lot!!
Submitted on 03/27/2018 by Rose Lloyd

On our way to Virginia Tech, to move our daughter into her freshman dorm we had a tire blow out. Exhausted and already driving for 7 hours we pulled into Surratt Tire. They did not have the BMW tire that we needed. Seeing the desperation on our faces Bill Surratt lent his car to us to drive to Charlottesville BMW 45 minutes away. He kept his shop opened past closing time and changed our tire. He is a man of honesty and of the highest integrity. I would highly recommend his business!!!
Submitted on 03/27/2018 by Kathy Mulvey

First time I came to the shop they stayed open late to help me with a dead battery!!

Have been going back ever since. The only people that I have work on my vehicles!!
Submitted on 03/27/2018 by Rick Sinclair

Had a great experience at Surratt. I brought in my 2004 Dodge Ram expecting to pay 1000 or more on a new exhaust from manifold back. Instead all I needed was a new gasket. I was on the road for less than 200.
Submitted on 03/27/2018 by Alan Adams

Its the only shop in town that your guaranteed to get honesty,and not someone telling you that several other things are wrong with your vehicle to run bill up! And THAT is almost impossible to find these days, especially if you are a woman!
Submitted on 03/27/2018 by Beth Fitzgerald

Very friendly staff. Took my car to be Inspected and was in and out
Submitted on 03/27/2018 by Jeanine Bayne

Always an amazing experience with quality and customer service!
Submitted on 03/27/2018 by Melondy Marshall

Quality work for cars. A no-nonsense approach to customer service. Would recommend.
Submitted on 03/27/2018 by Kevin Hoschar

They do good quality work here I have never had to come back because something was not fixed right. now they have fixed other repair places mess ups on my vehicle before I started coming to them. would recommend to anyone. I was a little scared to try them on some of the reviews they have but the good one gave me a good feeling and I have been going there for almost 5 years now. a women cant go into a repair place and someone not try to take advantage of them but not here they are so friendly and helpful A++ Surratt!
Submitted on 03/27/2018 by Crystal Laurent

Great garage to deal with, awsome mechanics very knowledgeable
Submitted on 03/27/2018 by Jim Jones

An excellent job at a good price and in a timely manner. I had lost a side mirror in a collision on 64. I needed it replaced so I could get home. They did it in under an hour and took very good care of me. Thank you.
Submitted on 03/27/2018 by Virginia Johnson

Local family operated business! Has been serving the valley for YEARS.
Submitted on 03/27/2018 by Becci Harmon

Very friendly and open hearted welcome here, spacious and accommodating waiting room. Was able to get an inspection as a walk in at the end of the month when too many other places acted put out about sliding me in. Will definitely return here!
Submitted on 03/27/2018 by Lindsay Curren

Very nice staff. First experience here, will come back
Submitted on 03/27/2018 by Kim Gilbert

After a day of touring Staunton and dinner I was pulled over by a Staunton policeman for no tail lights or license plate light. The next day we were to drive home after an eight day trip. Called Suratt first thing in the morning, and arrived there at 8 30 AM and by 9 the problem had been diagnosed and fixed for 30, a real bargain. More importantly, they found my front engine mount was almost rusted through, something my conscientious hometown mechanic had missed! They put it on the lift so I could see it. That was a huge discovery and more important than the work I had scheduled at home. I appreciate Suratt s thoroughness. These are nice folks, completely professional, did great work for me, and barely charged me. Glad to know they are there on a route I travel a couple of times a year.
Submitted on 03/27/2018 by Jim Curtis

I m here visiting and needed a head light bulb changed. Every place i went was wanting more than i wss willing to pay. Came into Surratt s and right away treated me familiarity and great customer service. Got my bulb changed quickly and at a price that didn t break my bank acct.

This is where I ll send my mom when she needs things taken care of on her car. They will treat her with care and respect just like they would their own mother.

Love these guys!
Submitted on 03/27/2018 by Mila Loya

Great place. Staff is very paitient and understanding. All in all a great place
Submitted on 03/27/2018 by Monakia Quillen

My boyfriend raves about Surratt Tire Auto Center. He tells everyone it is the one stop auto shop. He brings both our vehicles there for repair and tires.
Submitted on 03/27/2018 by Regina Morris

Awesome staff and great service. Always willing to help me out and fix my vehicles. Never had any problems. Great prices and quick service! Will not go anywhere else for my vehicles.
Submitted on 03/27/2018 by Rebecca Marion

Awesome place.. Dog friendly, kid friendly. Employees are very friendly and knowledgeable, they will come and pick your vehicle up, and drop it back off to you.. They will also take you to work,or home and pick you up. Couldnt ask for better service anytime I have been in need they have been right there and squeezed me in.. A++ shop maybe not the cheapest but I have never had to come back for anything they have done.. The tech will come out and talk to you also if you have any questions..
Submitted on 03/27/2018 by Aaron James

I want to thank Billy and Jessica for finding me a safe, reliable van, in great condition, at a very reasonable price!!! I wouldn t go anywhere else. They don t just make a sale to make money, they truly care. Surratt will go above and behind to repair or in my case help replace a vehicle to get you safely back on the road as soon as possible. Great place, great people!!!! Thanks so much
Submitted on 03/27/2018 by Ashley Ryder

Good service, awesome staff. Very knowledgeable. Would definitely recommend.
Submitted on 03/27/2018 by Scott Rott

Nice folks and they try to explain what they re doing. Good for all kinds of car work and oil changes.
Submitted on 03/27/2018 by Ways In

So glad I found this place may have taken me forever! but I will not send my wife and kids any where else. Thanks for all the good work all your employees do there!
Submitted on 03/27/2018 by Robert Higgins

They do good quality work here I have never had to come back because something was not fixed right. now they have fixed other repair places mess ups on my vehicle before I started coming to them. would recommend to anyone. I was a little scared to try them on some of the reviews they have but the good one gave me a good feeling and I have been going there for almost 5 years now. a women cant go into a repair place and someone not try to take advantage of them but not here they are so friendly and helpful A++ Surratt!
Submitted on 03/27/2018 by Crystal Laurent

Any time I have issues with my car even if its before hours or right at 4 or 5, the owner and staff have been there for me and got me from A to B.. Will take you home or work so you don t haft to sit there if you have a repair that s going to take some time. will take the time to sit down and explain to you everything they tell you.. In our language to understand. You pay for good service.. this is not a place that s going to slap a part on and send you on they are there to make sure you are safe and have a reliable vehicle. Would recommend anyone to them!
Submitted on 03/27/2018 by Becca C

Great Down home family place to go to! They treat you just like family and go above and beyond with everything they do. My wife was kinda scared to go in at 1st not knowing anything about vehicles, I told her you are in good hands. Surratts have treated us well and I couldn t ask for a better shop around. The girl up front I think is great, my wife said its nice to go into a shop and talk to a woman, now I understand a lot more! They will answer any questions you have even if its a dumb question...Ha, ha! Would recommend to anyone! Will not take my business any where else.
Submitted on 03/27/2018 by Michael Carter

An excellent job at a good price and in a timely manner. I had lost a side mirror in a collision on 64. I needed it replaced so I could get home. They did it in under an hour and took very good care of me. Thank you.

Submitted on 03/27/2018 by Virginia Johnson

Truly some of the kindest people in the business. They work hard to make sure you receive the best work at a fair price. I will recommend this place to anyone with any sort of car problems.
Submitted on 03/27/2018 by Nick George

This place is AWESOME! any only a walk down the road from home, everyone that works there goes above anything and makes sure you get where you need to go, and gets your vehicle done in a timely manner. They are right off the Interstate, for all those car troubles anyone may have. I cant say enough about how nice and friendly the staff is, I think the lady Rebeca that took me home the 1st day was one of the owners! They keep my baby on the road and going and would not go any where else! Thanks Guys!
Submitted on 03/27/2018 by Jamie Sampson

Surratt did an amazing job with my girlfriend s car! We are visiting from out of town, she has a Virginia license but is currently going to school in NC. We needed an inspection but were not looking forward to spending part of our vacation away from school on car troubles. But, Surratt was AWESOME, they got us in quickly and even gave us a ride downtown so we could putz around while we waited for the car. Also, when we told them we were in somewhat of hurry because we were trying to a hike that same day, they doubled their efforts and got us out even quicker then expected.
The owners were charming and wonderful, overall we had an awesome experience. Thank you so much Surratt Tire, we would gladly come again!
Submitted on 03/27/2018 by Richard Harris

I love my 2002 Jeep Liberty and I love Surratt Tire and Auto. They have kept her going and have never given up on her. During a recent spate of old car events, Bill and his staff did not give up until my engine was almost new again. Bill tells you the truth, your options and is good to his word. Jess and the mechanics are courteous, funny and knowledgeable! If you want fair, honest, good work and great customer service...Surratt is for you!
Submitted on 03/27/2018 by Pat Higgins

I could not ask for a better shop, I purchased a vehicle from a dealer in Harrisonburg, and my oh my am I glad I stopped there they found everything that was wrong with my vehicle now I am safe and sound and will go back there from now on! Great customer service goes above and beyond for you! would recommend to anyone A++ shop!
Submitted on 12/07/2017 by Renee Losh